The city will set up a temporary account for two weeks for a $50 fee.
You can set up additional accounts by placing a deposit ($200 plus $45 (within city limits) or $60 (outside of city limits) for each account.
The city typically will not make adjustments but will set up a payment plan of up to three months for large balances.
The city will work with any customer that is experiencing difficulty paying. In no case are charges reduced or eliminated for hardship reasons.
Pay the past due amount and put up a normal deposit (The normal deposit for a residential account is currently $200 plus connect fee os $45 (within the city limits) or $60 (outside city limits).
After a meter is cut-off, we wait 5-7 days to hear from the customer. If the customer has not contacted us, we pull the meter from the ground and final out the account. If the customer has a deposit, it is applied to the account. To re-establish service, the customer must pay the old account in full, pay a $45 inside city limits or $60 outside city limits connect fee, and post a normal deposit. (A normal deposit for a residential customer is currently $200).
Only after authorization from the Utility Billing Department. Tampering with a water meter could cause damage to the gate valve. Also, turning a meter on without authorization is considered theft.
The past due amount must be paid plus a $45 inside city limits or $60 outside city limits reconnect fee. Your water will be turned back on the same day if the payment is received before 3 p.m.
The city sends out a your bill on the 1st of each month and a late notice on the 15th of each month. The late notice telling you the amount is due before cut off is the only notification you will receive. Our meter crew is instructed to turn off the water. They are not allowed to collect payment in the field nor are they authorized to negotiate terms to re-establish service.
Call City Hall 903-778-2525.
We either received your payment after the disconnect notices were printed or we did not receive it at all. Call the Utility Billing Department at 903-778-2525 to make sure your payment arrived. This is the only notice you will receive.
Yes. The city has information on how to conserve water at your home or your business. Using less water lowers your monthly bills and delays the need for the city to spend money on additional water production and distribution facilities.
There could be several reasons for abnormally high water use. Among them are:
If you suspect a bad meter or an incorrect reading, call the Utility Billing Department at 903-778-2525.
It is less expensive to operate a water system in this area than a sewer system. Surface water is readily available and it requires a multi-stage process to filter out the impurities and clean the water to the standards required by the State.
The city does not pay interest on deposits. Most deposits are $200 and any interest earned would be minimal when you deduct the costs to manage the program. The interest earned on deposits is used to help pay the costs of operating the water and sewer utility which helps maintain our low rates.
Your deposit will be refunded to you after your deposit is applied to any unpaid balance. The remaining amount will be mailed to the forwarding address that you supply us.