When you dial 2-1-1, select a language, then choose:
- Option 1: for information on services available in your area, available 24 hours a day, 7 days a week throughout the year. Information is available in more than 90 languages. Calls are answered by HHSC 2-1-1 Texas Information and Referral Network.
- Option 2: for information on state benefits (YourTexasBenefits.com). Available Monday thru Friday from 8 am to 8 pm. Calls are answered by HHSC Office of Eligibility Services.
- Option 3: to report waste, fraud, and abuse (Report). Available Monday thru Friday from 8 am to 5 pm. Calls are answered by HHSC Office of the Inspector General.
If you are calling from outside of Texas, or have technical difficulties when dialing 2-1-1 from your cell/mobile, voice-over-IP, or office location phone, please dial our toll free alternate access number at 1-877-541-7905.